Informing Excellence | Leadership | Collaboration


Masterclass:Refine Your Communication Skills in Mediation

  • 19 Jun 2015
  • 1:30 PM - 4:30 PM
  • Birmingham University

Registration

  • Limited discount tickets for PMA members & subscribers-contact PMA office for code

Registration is closed


Successful conflict management requires exceptional communication skills in order to identify needs of parties and facilitate constructive dialogue.

Skills gained from this session can be tailored towards other situations in the workplace.eg conducting effective negotiations and managing difficult conversations in the workplace

The Masterclass( designed & delivered in partnership with The TCM Group) will support delegates in demonstrating core mediator competencies.

Delegates will enhance skills in:

Creating and maintaining rapport

Encouraging self determination under the principle of informed choice (PMA charter)

Working with power imbalance or control issues

Managing impasse, resistance, or difficult behaviour

Facilitating collaborative relationships between participants

Demonstrating key mediator skills i.e. advanced style questioning and listening

Assisting parties during joint-problem solving sessions

This session is targeted towards newly certified mediators or practitioners who wish to gain constructive feedback on how to improve their current repertoire of skills in this area.


PMA VALUES

Informing

Excellence

Leadership

Collaboration


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