Informing | Excellence | Leadership | Collaboration
Successful conflict management requires exceptional communication skills in order to identify needs of parties and facilitate constructive dialogue.
Skills gained from this session can be tailored towards other situations in the workplace.eg conducting effective negotiations and managing difficult conversations in the workplace
The Masterclass( designed & delivered in partnership with The TCM Group) will support delegates in demonstrating core mediator competencies.
Delegates will enhance skills in:
Creating and maintaining rapport
Encouraging self determination under the principle of informed choice (PMA charter)
Working with power imbalance or control issues
Managing impasse, resistance, or difficult behaviour
Facilitating collaborative relationships between participants
Demonstrating key mediator skills i.e. advanced style questioning and listening
Assisting parties during joint-problem solving sessions
This session is targeted towards newly certified mediators or practitioners who wish to gain constructive feedback on how to improve their current repertoire of skills in this area.
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0207 092 3196
Unit 235, Business Design Centre
52 Upper Street, London