Express Learning:Intro to Powerful Non Defensive Communication

In this content-rich, interactive webinar, we will look briefly at the dynamics of defensiveness as well as common pitfalls in current “Best Practices” in ADR communication before focusing the remainder of the session on skill sets for:

• Identifying defensiveness in ourselves and others
• Asking disarming questions
• Giving the kind of feedback that is essential to maintaining a safe environment for all parties
•  Making clear statements which address attitudes and behaviours than can undermine the process
• Setting firm boundaries when needed.

Using this model, you can prompt clients to drop their defences, often instantly, and engage in a process that goes beyond compromise to deeper levels of resolution. The skills can be put to use immediately and are applicable in personal as well as professional relationships.

About the speaker:

Ami’s innate understanding of systemic patterns in communication is a cornerstone of her work in helping individual teams, as well as organisations as a whole, to strengthen their communication internally and with their client base.

Ami Atkinson Combs is Director of the Institute for Powerful Non-Defensive Communication™ and co-founder of Clearstream Consulting, LLC.  She is a member of the Sierra Nevada Association of Talent Development as well as the Nevada Dispute Resolution Coalition, and is certified for the EQi-2.0 and EQ 360 Emotional Intelligence Assessments. 

Ami offers training and coaching for corporations, educational institutions, non-profits, government, and community organization. The cutting edge communication skills she teaches are also transformational for individuals and families. Ami is co-author of the Benjamin Franklin Award winning audiobook Taking Power Struggle Out of Parenting. She lives in Reno, Nevada with her husband and sixteen year old twin boys.